1. Scope of Work: Hemlin Cleaning agrees to provide cleaning services according to the checklist corresponding to the booked service type (Standard 64 points, Deep 91 points, or Turnover 27 points).
2. Access: Client agrees to provide secure access via lockbox code, smart lock or front desk key. All codes are encrypted and restricted to assigned crew members.
3. 24-Hour Guarantee: If you are dissatisfied with any checkpoint on your checklist, notify us within 24 hours with photos and we will re-clean that item at no extra charge.
4. Payment: Payment is processed via credit or debit card upon completion of the clean.
5. Cancellations: We require 24 hours advance notice for cancellations or rescheduling.